How to Choose an AI Call Recorder for Customer Research
A practical method to choose an AI call recorder for customer research: five test criteria, bot vs no-bot capture, transcript accuracy, and cross-call
Spencer Shulem
How to Build a Customer Health Score That Predicts Churn (2026)
Build a customer health score that actually predicts churn — with a spreadsheet, a churn list, and a validation method. Worked example and tooling guide
How to Use AI for User Research: Methods & Limits (2026)
A practical guide to AI for user research: what it's good and bad at, a no-budget synthesis method, how to avoid invented themes, and when you need
How to Consolidate Customer Feedback From Slack, Tickets & Calls
Turn scattered feedback from Slack, tickets, and calls into one deduplicated, revenue-sized list you can prioritize — with a spreadsheet method and
How to Identify At-Risk Customers Before They Churn (2026)
Catch churn risk months early with a three-signal framework for behavioural, relational, and conversational cues. Build it in a spreadsheet, scale it with
How to Close the Customer Feedback Loop: 5 Steps (2026)
Learn how to close the customer feedback loop in 5 steps — capture the requester, link to shipped work, notify by name, and measure adoption. Templates
[ARCHIVED-OpenAGI] 6 Best LittleBird.ai Alternatives in 2026 (Compared)
The 7 best LittleBird.ai alternatives in 2026, compared by pricing, AI capabilities, and team fit — from privacy-first OpenAGI to BuildBetter for B2B product teams.