How Microsoft Analyzed 37.5M Copilot Conversations (2027)
How Microsoft used summary-first topic and intent extraction on 37.5M Copilot conversations, and how B2B teams can apply the method to calls and tickets.
Spencer Shulem
AI-Moderated Interviews vs Human: ustwo's 82-Interview Test (2027)
ustwo ran 82 AI-moderated interviews in a weekend and got shallower insight. Pros, cons, costs, fraud risks and when to use synthetic personas.
AI Usage Policy for UX Research: GitLab's Rules for 2027
How GitLab's public AI usage handbook governs UX research: approved tools, synthetic user rules, verification and disclosure, plus a team template.
How Anthropic Ran 1,250 AI-Moderated Interviews (2027 Guide)
How Anthropic Interviewer worked, what 1,250 AI-moderated interviews found about the say-do gap, and a playbook to run qualitative research at scale.
How Anthropic Teams Use Claude Code: Security to Legal, 2027
How Anthropic uses Claude Code across Security, Marketing, Design and Legal, with verified results and 30-day plans to roll it out beyond engineering.
How Airbnb Used LLMs to Migrate 3,500 Test Files in 6 Weeks
How Airbnb migrated 3,500 Enzyme tests to React Testing Library with LLMs in 6 weeks: validation gates, retry loops, context, and steps to copy.
Zapier's AI Fluency Rubric: How to Assess AI Skills in Hiring (2027)
How Zapier's four-level AI fluency rubric works, what changed in V2, and interview questions and skills tests you can adapt for your 2027 hiring plan.