BuildBetter launches Zendesk Integration

Today, BuildBetter introduced a new integration with Zendesk that allows users to ingest tickets and process them through Signals in a conversation model. This feature enables customers to identify trends, extract customer issues, pain points, and requests, and utilize these data points for workflows, reports, and document generation.

Before the integration with Zendesk, feedback analysis often required manually extracting relevant data from a multitude of customer tickets, which was not only time-consuming but also prone to oversight and error. For example, a product manager often had to sift through numerous tickets to identify recurring issues and feature requests, a process that detracted from their ability to address customer needs promptly.

Now, with the new Zendesk integration, users can automatically ingest tickets into BuildBetter, where they are processed through the Signals engine. This allows for the efficient identification of trends and issues, enabling users to quickly respond to customer needs and streamline their workflow. For instance, a product manager can easily track user feedback trends and collaborate with engineers to address and resolve these issues, enhancing product development and customer satisfaction.

To get started, customers need to navigate to the integrations page within BuildBetter and connect their Zendesk account. Once connected, tickets will automatically flow into the system for processing via Signals. Users can also backfill historical Zendesk tickets, as well!

FAQ

How much does this feature cost?
The Zendesk integration is included in our standard subscription at no additional cost, but each ticket ingested is subject to our "feedback" pricing model which is $0.30 or less per ticket.
Will this solve for identifying trending user requests?
Yes, the integration is designed to help identify and track trending user requests effectively.
Can I connect multiple Zendesk accounts?
Yes, you can connect multiple Zendesk accounts to consolidate data from various sources.
How long does it take to set up the integration?
The setup process is quick and can be completed in just a few minutes.
Is there a limit to the number of tickets that can be ingested?
There is no limit to the number of tickets you can ingest; BuildBetter can handle large volumes of data efficiently.
Can I export processed data for reports?
Yes, you can export processed data into various formats for reports and further analysis such as accessing via the built-in chat or utilizing insights in document generation.