Gorgias Cortex Explained: How Gorgias Built Its Internal AI Agent (2026)
How Gorgias built Cortex, the internal AI agent 72% of staff use weekly: the Decision Engine, context layer, GAIA, Oracle, and how to build your own.
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How to Test Product Ideas Inside a Two-Week Sprint in 2026
A 5-step method to test product ideas inside a two-week sprint or Shape Up cycle: set an appetite, match the test to the question, and decide at planning.
How to Onboard Customers to a New Feature So They Use It (2026)
Customers not using your new feature? A 5-step method to get requesting accounts to a first completed job on their own data, with a worked example.
Why Customers Don't Use the Feature You Built (2026 Guide)
A seven-stage diagnostic for feature nonuse: what the 80% unused stat really measured, how long to wait, how to ask, and when to fix, wait or remove.
How to Measure Whether a Feature Solved the Problem (2026 Guide)
A five-step method to measure if a feature solved the problem: timed intervals, five denominators, quality, and honest small-sample reporting.
How to Read AI Chat Logs for Unfinished Customer Work (2026)
A hand-run method to classify AI assistant chats as resolved, partial, unresolved, or unclear, and turn unfinished customer work into roadmap input.
How to Find Customer Friction in Session Replays: 2026 Guide
A 7-step method to find customer friction in session replays: pick the right sessions, spot friction signals, confirm patterns, and verify fixes.