Ramp's $60B AI Bet: The Agents That Code and the One That Decides What to Build
How Ramp's Inspect coding agent and Voice of the Customer agent work, plus a 5-step method to point your AI coding agents at customer-validated work.
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AI Notetaker Lawsuits 2026: Otter, Fireflies, Granola and Consent
What the Otter, Fireflies, Granola and Teams AI notetaker lawsuits claim, what the Otter ruling means, and an 8-step consent checklist for recording calls.
How to Measure Product Success: 4 Metrics That Matter (2027)
Measure product success with retention, engagement, expansion and conversion. Formulas, benchmarks, a spreadsheet method and a worked keep/kill quarter.
How to Make Your Company Customer-Led in 8 Weeks (2027 Plan)
A week-by-week plan to make your B2B company customer-led in 8 weeks: churn audit, promise tracking, closing the loop, and metrics. No budget needed.
How to Run Voice of Customer Analysis With AI: A 2027 Guide
A 7-step VoC analysis method with a codebook, ARR weighting, a worked NPS example, and a one-page brief template. Works in a spreadsheet, faster with AI.
How to Process User Feedback With AI: A Triage Workflow (2027)
A 9-stage AI feedback triage workflow you can run in a spreadsheet: clean, classify, dedupe, enrich by ARR, decide and close the loop, with an example.
How to Run Customer Learning Loops That Change the Roadmap (2027)
A six-step customer learning loop you can run this week with a spreadsheet: capture, decide, ship, validate, and turn feedback into roadmap changes.