How to Measure Product Success: 4 Metrics That Matter (2027)
Measure product success with retention, engagement, expansion and conversion. Formulas, benchmarks, a spreadsheet method and a worked keep/kill quarter.
B2B SaaS
How to Make Your Company Customer-Led in 8 Weeks (2027 Plan)
A week-by-week plan to make your B2B company customer-led in 8 weeks: churn audit, promise tracking, closing the loop, and metrics. No budget needed.
How to Run Voice of Customer Analysis With AI: A 2027 Guide
A 7-step VoC analysis method with a codebook, ARR weighting, a worked NPS example, and a one-page brief template. Works in a spreadsheet, faster with AI.
How to Build a Customer Champion Program: Steps and Example (2027)
A 5-step method to identify customer champions, score them on success, and measure network value instead of LTV. Includes a 60-account worked example.
How to Analyze Customer Feedback at Scale With AI (2027 Method)
A 7-step method to classify customer feedback with AI: fixed taxonomy, blind 5% audit, and ranking by accounts and ARR. Includes a worked example.
How to Build an AI Customer Issues Report by Severity (2027)
Rank customer issues by severity, accounts and ARR. A 6-step method, scoring rubric, worked example and spreadsheet template for weekly reviews.
10-Day Customer-Led Sprint: Steps, Template & Example 2027
Run a 10-day customer-led sprint that ends when the loop closes, not when code merges. Day-by-day steps, sprint board template, and a full worked example.