How to Prepare for a Renewal Call From Past Conversations (2027) A 60-day renewal call prep method you can run on a spreadsheet: asks ledger, champion checks, intervention vs expansion matrix, and a worked example.
How to Spot Churn Signals in Customer Conversations (2026) Learn to catch churn signals in customer conversations before non-renewal — a spreadsheet method, a worked example, and when to move to a tool.
