Do they own your data? Clari Privacy Policy Reviewed.
Clari receives a 6/10 enterprise readiness score, marking it as partially ready for large-scale deployment. Our comprehensive evaluation reveals key strengths in revenue operations while identifying critical gaps in enterprise security and compliance requirements.
Final Enterprise Readiness Rating: 6/10
⚠️ Partially ready (Reviewed 2026).
|
Area |
Verdict |
Notes |
|---|---|---|
|
Data Residency & Storage |
⚠️ Partial |
No explicit data residency commitments or geographic controls mentioned |
|
AI Model Use |
⚠️ Partial |
Strong commitment against training AI models with customer data, but no details on which AI systems are used or bring-your-own-model options |
|
Data Minimization |
❌ High Risk |
Collects extensive email and calendar metadata, plus voiceprints and full email content access |
|
Privacy Controls |
⚠️ Partial |
Basic opt-out mechanisms but lacks enterprise-level granular controls |
|
Compliance & Auditability |
✅ Good |
Excellent compliance certifications including GDPR and Data Privacy Framework, with clear audit mechanisms |
|
Consent Handling |
⚠️ Partial |
Clear consent requirements but no built-in workflows for enterprise consent management |
|
Model Explainability |
❌ High Risk |
Very limited information about AI model operations and no explainability features mentioned |
|
Data Retention & Deletion |
⚠️ Partial |
Standard retention policies with 30-day response time, but lacks configurable enterprise retention controls |
|
Third-Party Sharing |
✅ Good |
Excellent commitments against data selling and clear restrictions on third-party sharing |
⚠️ Recommendation for Enterprises:
Adopt Clari with caution. Be especially careful if you handle:
- Attorney-client privileged communications
- Healthcare data requiring HIPAA compliance
- Financial data requiring SOC 2 Type II
- Highly confidential trade secrets or M&A communications
Instead, consider AI tools that:
- Provide explicit data residency controls and geographic options
- Offer bring-your-own AI model capabilities
- Implement SOC 2 Type II and HIPAA compliance
- Add configurable retention policies and automated deletion
- Provide detailed AI transparency and explainability features
Better Alternative:
✅ BuildBetter.ai — GDPR, SOC 2 Type 2, and HIPAA compliant
✅ Zero training on customer data
✅ You own your data. Fully opt-in privacy model.
🔍 Clari Privacy Policy – Enterprise Risk Assessment
Audience: Security-conscious enterprise organizations evaluating Revenue platform with conversation intelligence and forecasting for internal use in highly sensitive or regulated environments (e.g. legal, healthcare, finance, tech/IP-heavy orgs).
⚠️ Where Clari Falls Short – Critical Gaps
🔒 1. Data Residency & Storage
Quote: "Clari takes robust information security measures to protect your Information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices."
Risk: Enterprises in regulated industries need explicit data residency guarantees to ensure compliance with local data protection laws and sovereignty requirements
Enterprise Issue:
- No mention of data centers or geographic controls
- Cannot guarantee EU/US data residency
- No on-premises or private cloud options mentioned
Verdict: ⚠️ Lacks geographic control clarity
🧠 2. AI Model Use
Quote: "Clari does not use, or allow our vendors to use, the data collected through these interactions to train or improve any AI models. This data is used solely for the purpose of providing and improving the specific service or feature you are interacting with."
Risk: While they commit to not training on customer data, enterprises need to know exactly which AI models are processing their sensitive information and have options for private models
Enterprise Issue:
- No transparency on which AI models are used
- No bring-your-own-model options
- Unclear what 'third-party tools operated or hosted by Clari' means
Verdict: ⚠️ Good data protection but lacks transparency
📊 3. Data Minimization
Quote: "By authorizing Clari to connect to your account, you are giving Clari access to all email content in your account as defined by Google's Gmail API."
Risk: Access to all email content is extremely broad and risky for enterprises handling confidential communications, attorney-client privilege, or sensitive negotiations
Enterprise Issue:
- Full email content access
- Voiceprint collection for biometric data
- Extensive metadata collection including attachment names
Verdict: ❌ Excessive data collection scope
⚙️ 4. Privacy Controls
Quote: "To opt out of connecting to these services, contact Clari. You can opt out of receiving these emails, but in such case you may not receive the full benefit of the Service."
Risk: Enterprises need granular, programmatic controls over data collection and processing, not just basic contact-based opt-outs
Enterprise Issue:
- Manual opt-out process
- No workspace-level admin controls mentioned
- Limited granularity in privacy settings
Verdict: ⚠️ Limited granular controls
📦 5. Compliance & Auditability
Quote: "Clari, Inc. and its U.S. Entities, including Clari Software and Groove Labs LLC, complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)"
Risk: Strong foundation but lacks mention of SOC 2 Type II or HIPAA compliance which are critical for many enterprise use cases
Enterprise Issue:
- No SOC 2 Type II certification mentioned
- No HIPAA compliance stated
- Limited audit trail details
Verdict: ✅ Strong compliance framework
📬 6. Consent Handling
Quote: "We will only do this with your consent (for example, if you or the Gmail administrator in your organization authorizes Clari to connect to Gmail, you are granting such consent)."
Risk: Enterprises need automated consent workflows and recording capabilities to manage compliance at scale across large organizations
Enterprise Issue:
- No automated consent workflows
- No mention of consent recording
- Limited enterprise admin consent controls
Verdict: ⚠️ Basic consent but lacks automation
🔍 7. Model Explainability
Quote: "We may employ AI technologies in various other aspects of our operations, such as: Personalization of website content and user experience, Predictive analytics for business intelligence, Fraud detection and security measures"
Risk: Enterprises need to understand how AI systems make decisions that affect their business operations and ensure compliance with AI governance requirements
Enterprise Issue:
- No AI decision logging mentioned
- No model explainability features
- Unclear AI operations transparency
Verdict: ❌ Minimal AI transparency
🧼 8. Data Retention & Deletion
Quote: "We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements."
Risk: Enterprises need configurable retention policies and automated deletion capabilities to meet various regulatory requirements and data governance policies
Enterprise Issue:
- No configurable retention periods
- 30-day deletion response time may be too slow
- Vague retention criteria
Verdict: ⚠️ Reasonable but not enterprise-optimal
🤝 9. Third-Party Sharing
Quote: "Clari will not sell your data or use it for serving advertisements. We have never sold your Personal Data."
Risk: This is a strong foundation, though enterprises should still verify the full list of subprocessors and their data handling practices
Enterprise Issue:
- Subprocessor list referenced but not detailed in policy
- Limited visibility into third-party data handling
- No mention of data processing agreements with vendors
Verdict: ✅ Strong data protection commitments
✅ What Clari Does Right (Credit Where It's Due)
- Strong commitment to never sell customer data
- GDPR and Data Privacy Framework compliance
- Clear restrictions on AI training with customer data
- Transparent about email and calendar data collection scope
- Comprehensive privacy rights framework for individuals
Disclaimer: This evaluation is based solely on publicly available information and documentation. For formal enterprise vetting, always request a vendor's latest DPA, security whitepaper, and third-party audit reports.