Do they own your data? Enterpret.com Privacy Policy Reviewed.

Last Updated: December 2022 (Reviewed 2025)
Entity: Enterpret, Inc.
Use Case: Feedback analytics powered by NLP

📉 Enterprise-Readiness Score: 4 / 10

🧨 Final Recommendation

Enterpret is not ready for enterprise adoption in regulated, privacy-sensitive, or compliance-heavy industries — particularly those concerned about model training, third-party analytics, or data residency.

Enterprises should request the following before considering deployment:

• 🔒 Full Data Processing Agreement (DPA)
• ✅ SOC 2 Type II audit
• 🚫 Clear disclosure of whether customer data is used for AI training
• 🌍 Options for regional data residency or VPC hosting
• ⚙️ Automated data lifecycle and purge tools

✅ Better Alternative

Try BuildBetter.ai (9.5/10):

• ✅ SOC 2 Type II, GDPR, HIPAA certified
• 🚫 No customer data used for model training
• 🔐 Data encrypted, region-controlled, and customer-owned

⚠️ Critical Gaps for Enterprise Adoption

🚩 1. No Disclosure of AI Model Use or Training on Customer Data

🔎 What’s Missing:

• No mention of whether user-uploaded feedback data, transcripts, or analysis outputs are used for machine learning model training.
• No reference to whether training data is anonymized, aggregated, or retained beyond contract termination.

Enterprise Risk:

• High-risk if enterprise feedback (potentially proprietary or regulated) is used to improve Enterpret’s AI without clear opt-out or consent.
• This omission leaves uncertainty over data control, a key requirement in B2B data platforms.

Verdict: ❌ Unacceptable for enterprise environments with IP or regulatory sensitivity.

🚩 2. No SOC 2, ISO, or HIPAA Compliance Disclosure

🔎 What the Policy Says:

"We implement commercially reasonable technical, administrative, and organizational measures..."

🧨 What’s Missing:

• No mention of SOC 2 Type II, ISO 27001, HIPAA, or third-party security audits.
• No link to a Data Processing Agreement (DPA) or detailed data security whitepaper.

Enterprise Risk:

• “Commercially reasonable” is not verifiable.
• Without attested compliance, vendor onboarding and procurement teams will reject.

Verdict: ❌ Fails to meet minimum enterprise compliance standards.

🚩 3. No Clarification on Subprocessors or Data Residency

🔎 What the Policy Says:

"We may share Personal Data with vendors and service providers, including providers of hosting services, cloud services, analytics..."

🧨 What’s Missing:

• No list of subprocessors, geographic data processing locations, or regional hosting options.
• EU/UK/Swiss transfers rely on Standard Contractual Clauses, but no mention of data region control or cross-border safeguards beyond that.

Enterprise Risk:

• Enterprises in the EU or healthcare sectors will be unable to assess compliance with data sovereignty or localization laws.

Verdict: ⚠️ Partial coverage — better than some, but needs more transparency.

🚩 4. Limited Retention Controls and No Automated Data Lifecycle Management

🔎 What the Policy Says:

"We keep Personal Data for as long as reasonably necessary for the purposes described..."

🧨 What’s Missing:

• No workspace-specific retention controls, automated purge capabilities, or customer-defined deletion policies.
• No mention of data handling post-customer offboarding.

Enterprise Risk:

• Without automated enforcement, retention becomes a manual burden and a compliance risk under GDPR/CCPA.

Verdict: ⚠️ Better than nothing — but lacks enterprise-grade data governance tools.

🚩 5. Marketing and Analytics by Default

🔎 What the Policy Says:

"We may use your Personal Data to contact you to tell you about products or services... and may use cookies for targeting and tracking."

🧨 What’s Missing:

• No default opt-out for analytics or tracking.
• Uses Amplitude and Google Analytics without IP anonymization guarantee.

Enterprise Risk:

• Enterprises may ban Google Analytics or targeted cookie tracking by policy.
• Could raise flags during vendor DPIA (Data Protection Impact Assessment).

Verdict: ⚠️ Common for startups, but insufficient for privacy-first enterprise customers.

✅ Where Enterpret Performs Well

Disclaimer: This evaluation is based solely on Enterpret’s public-facing privacy policy. For formal vendor assessments, request a security questionnaire, subprocessor list, and legal DPA before proceeding with integration.