Do they own your data? UserVoice Privacy Policy Reviewed.
UserVoice scores 6/10 in our enterprise readiness assessment, earning a 'Partially Ready' verdict. While strong in customer feedback management, gaps in enterprise security and advanced integrations limit its appeal for larger organizations seeking comprehensive solutions.
Final Enterprise Readiness Rating: 6/10
⚠️ Partially ready (Reviewed 2026).
|
Area |
Verdict |
Notes |
|---|---|---|
|
Data Residency & Storage |
⚠️ Partial |
References Data Privacy Framework for EU-US transfers but no explicit data residency options or storage location guarantees |
|
AI Model Use |
❌ High Risk |
No mention of AI, ML, or automated processing beyond basic analytics and tracking technologies |
|
Data Minimization |
⚠️ Partial |
Collects typical business information plus optional additional data, but allows user control over profile information |
|
Privacy Controls |
✅ Good |
Provides individual user controls and mentions privacy settings, though enterprise admin controls unclear |
|
Compliance & Auditability |
✅ Good |
GDPR compliant with Data Privacy Framework certification and FTC oversight, but missing SOC 2 and industry-specific certifications |
|
Consent Handling |
⚠️ Partial |
Provides opt-out for promotional communications but uses broad consent language for core data processing |
|
Model Explainability |
❌ High Risk |
No mention of automated decision-making, profiling, or algorithmic processing beyond basic analytics |
|
Data Retention & Deletion |
✅ Good |
Provides 60-day data retrieval period after termination with subsequent data destruction |
|
Third-Party Sharing |
⚠️ Partial |
Shares with service providers under restrictions, no data selling, but broad legal sharing provisions |
⚠️ Recommendation for Enterprises:
Adopt UserVoice with caution. Be especially careful if you handle:
- Health records or HIPAA-regulated data
- Financial services data requiring SOC 2
- Highly confidential trade secrets or IP
Instead, consider AI tools that:
- Provide SOC 2 Type II certification
- Offer data residency guarantees
- Implement enterprise admin controls
- Add AI/automated processing transparency
Better Alternative:
✅ BuildBetter.ai — GDPR, SOC 2 Type 2, and HIPAA compliant
✅ Zero training on customer data
✅ You own your data. Fully opt-in privacy model.
🔍 UserVoice Privacy Policy – Enterprise Risk Assessment
Audience: Security-conscious enterprise organizations evaluating Product feedback and idea management platform for internal use in highly sensitive or regulated environments (e.g. legal, healthcare, finance, tech/IP-heavy orgs).
⚠️ Where UserVoice Falls Short – Critical Gaps
🔒 1. Data Residency & Storage
Quote: "UserVoice complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, United Kingdom, and Switzerland to the United States, respectively."
Risk: For regulated industries, knowing exactly where data resides is critical for compliance. Vague transfer frameworks don't address specific residency requirements for HIPAA, financial services, or government contractors.
Enterprise Issue:
- No guaranteed EU data residency options
- No mention of VPC or dedicated hosting
- Unclear about specific storage locations
Verdict: ⚠️ Compliance-focused but lacks specificity
🧠 2. AI Model Use
Risk: Modern enterprises need transparency about any AI processing of their data, especially for customer feedback that may contain sensitive business intelligence or customer PII.
Enterprise Issue:
- No AI usage disclosure
- No opt-out mechanisms for automated processing
- No clarity on third-party AI services
Verdict: ❌ Complete blind spot
📊 3. Data Minimization
Quote: "When you sign up for UserVoice Services, we may ask you to provide certain information about yourself such as your name, email address, billing address, and company name or affiliation. You may modify or remove any of your personal information at any time by logging into your account and accessing features that will allow you to edit your profile and account information."
Risk: While basic collection is reasonable, enterprises need granular control over what data is collected from their users and employees to maintain compliance obligations.
Enterprise Issue:
- Automatic collection of browser and system data
- No enterprise-level data collection controls
- Broad permission to collect communications
Verdict: ⚠️ Standard collection practices
⚙️ 4. Privacy Controls
Quote: "You can change your privacy settings at any time. You may delete your UserVoice account, in accordance with our Terms of Use."
Risk: Individual controls are good but enterprises need organization-wide policy enforcement and admin overrides for compliance and security purposes.
Enterprise Issue:
- Unclear enterprise admin controls
- No mention of workspace-level privacy policies
- Limited organizational control visibility
Verdict: ✅ User-centric with admin options
📦 5. Compliance & Auditability
Quote: "UserVoice is committed to compliance with the European Union's General Data Protection Regulation ("GDPR"). The Federal Trade Commission has jurisdiction over UserVoice's compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF."
Risk: While GDPR compliance is excellent, enterprises in regulated industries typically require SOC 2 Type II, and healthcare/financial sectors need HIPAA/PCI DSS compliance evidence.
Enterprise Issue:
- No SOC 2 Type II certification mentioned
- No HIPAA compliance stated
- No ISO 27001 certification referenced
Verdict: ✅ Strong regulatory compliance foundation
📬 6. Consent Handling
Quote: "By choosing to provide any information to us, you are giving UserVoice permission to use and store such information consistent with this privacy policy. You may choose not to receive such information and opt-out of such future communications."
Risk: Broad consent language may not meet evolving privacy standards. Enterprises need granular consent mechanisms to ensure they're not liable for downstream privacy violations.
Enterprise Issue:
- Broad blanket consent approach
- No granular consent options
- Limited consent withdrawal mechanisms
Verdict: ⚠️ Basic opt-out mechanisms
🔍 7. Model Explainability
Risk: GDPR and emerging regulations require transparency about automated processing. Enterprises need to know if their feedback data is being used for AI training or automated insights.
Enterprise Issue:
- No automated processing disclosures
- No algorithmic transparency
- No opt-out for automated analysis
Verdict: ❌ No automated processing transparency
🧼 8. Data Retention & Deletion
Quote: "UserVoice will destroy all Account Holder Data in its possession after giving Account Holder a reasonable opportunity to download such data for a period of 60 days."
Risk: Clear data destruction is good, but enterprises may need configurable retention periods and immediate deletion options for compliance with various regulatory requirements.
Enterprise Issue:
- No configurable retention periods
- No immediate deletion option
- Unclear about backup data destruction timelines
Verdict: ✅ Clear termination procedures
🤝 9. Third-Party Sharing
Quote: "UserVoice may share your personal information that it collects (i) with its agents, representatives, contractors and service providers so they can provide UserVoice with support services to operate the UserVoice Services, including companies that assist with payment processing, business analytics, data processing, account management, and other services"
Risk: While they don't sell data, the broad service provider sharing and legal disclosure provisions could expose enterprise data to third parties without clear enterprise control or notification.
Enterprise Issue:
- Broad service provider sharing without enterprise approval
- No subprocessor transparency
- Wide legal sharing provisions
Verdict: ⚠️ Controlled but broad service provider sharing
✅ What UserVoice Does Right (Credit Where It's Due)
- Strong GDPR compliance with Data Privacy Framework certification
- Clear data destruction procedures upon termination
- No data selling policy with explicit statement
- User control over personal information and account deletion
- FTC oversight and regulatory compliance framework
Disclaimer: This evaluation is based solely on publicly available information and documentation. For formal enterprise vetting, always request a vendor's latest DPA, security whitepaper, and third-party audit reports.