Product at Work
  • Blog Home
  • BuildBetter
Subscribe

Customer Discovery

How to Turn Customer Calls & Interviews into PRDs (2026 Guide)

How to Turn Customer Calls & Interviews into PRDs (2026 Guide)

Learn the 5-step workflow to convert customer calls and interviews into evidence-backed PRDs — with a copy-and-adapt template and AI tool comparison.
Spencer Shulem Sep 6, 2026
Agent Skills for Customer Discovery: A Practical Workflow (2026)

Agent Skills for Customer Discovery: A Practical Workflow (2026)

How the eight Discovery agent skills in Product OS plan, synthesize, and prioritize customer research — with evidence-grounded synthesis and AOT retrieval.
Spencer Shulem Aug 28, 2026
6 Best Tools to Turn Customer Calls Into PRDs in 2026

6 Best Tools to Turn Customer Calls Into PRDs in 2026

Compare the 6 best tools to turn customer calls into evidence-backed PRDs in 2026, with every requirement cited to what the customer actually said.
Spencer Shulem Aug 14, 2026
Featured illustration for Best Fathom Alternatives in 2026: AI Meeting Recorders for B2B Product Teams

Best Fathom Alternatives in 2026: AI Meeting Recorders for B2B Product Teams

Fathom is great for individual notetakers — but B2B product teams need cross-call synthesis, no-bot capture, and Jira/Linear automations. Here are the 8 best Fathom alternatives in 2026, compared side by side.
Spencer Shulem Jun 4, 2026
Featured illustration for Best Otter.ai Alternatives in 2026: 10 AI Meeting Tools for Product Teams

Best Otter.ai Alternatives in 2026: 10 AI Meeting Tools for Product Teams

Otter.ai is great at transcription, but product teams need more. Compare the 10 best Otter.ai alternatives in 2026, led by BB Recorder — the no-bot, local-first meeting recorder built for customer-led product development.
Spencer Shulem Jun 4, 2026

Subscribe to Product at Work

Don't miss the latest (and history) of product. Sign up now to get access to the library of members-only articles.
  • Sign up
Product at Work © 2026. Powered by Ghost