Top call recording tools for teams
Explore the top call recording tools for teams, highlighting features, pricing, and integrations to enhance communication and compliance.
Call recording tools are essential for improving team communication, training, and compliance. With most customer interactions still happening over the phone, these tools now offer advanced features like AI-driven insights, compliance support, and seamless integrations with CRMs and other platforms. Here's a quick overview of the top options:
- BuildBetter.ai: AI-powered tool with sentiment analysis, keyword extraction, and automated summaries. Ideal for quality control and training. Starts at $7.99/month.
- Rev Call Recorder: Free and unlimited call recording for U.S. numbers, with optional human transcription at $1.50/minute. Great for basic compliance needs.
- Aircall: Integrates with CRMs like Salesforce and HubSpot, offering real-time controls and call tagging. Designed for large teams.
- Chorus.ai: Focused on sales teams, with conversation intelligence, coaching tools, and competitive insights.
- Otter.ai: Accurate transcription tool supporting 58 languages, with real-time collaboration and AI meeting summaries. Starts at $8.33/month.
Each tool caters to different needs, from AI-driven analytics to simple recording and transcription. Choose based on your team's size, compliance requirements, and integration needs.
5 Best AI Transcription Tools in 2024
Quick Comparison
| Feature | BuildBetter | Rev Call Recorder | Aircall | Chorus.ai | Otter.ai |
|---|---|---|---|---|---|
| AI Features | Sentiment analysis, summaries | None | Basic analytics | Conversation intelligence | Real-time transcription |
| Team Tools | Training tools, scorecards | Basic sharing | CRM integration | Coaching tools | Collaborative notes |
| Storage | Unlimited | Paid per minute | 3-6 months | 90-day retention | Cloud storage |
| Compliance | GDPR, HIPAA, MiFID II | Privacy disclosures | Consent tools | Enterprise-grade | End-to-end encryption |
| Pricing | From $7.99/month | Free recording | Varies by plan | Custom pricing | From $8.33/month |
Choose the tool that best fits your team's goals, whether it's advanced analytics, seamless CRM integration, or precise transcription.
1. BuildBetter
BuildBetter offers secure call recording with enterprise-level encryption, combined with AI tools that provide automatic transcriptions and instant insights. This makes it a go-to solution for teams prioritizing quality control and coaching.
The platform ensures compliance with encryption standards while delivering actionable insights through its AI analytics. Here’s what it offers:
| Feature | What It Does |
|---|---|
| Sentiment Analysis | Monitors customer satisfaction trends |
| Keyword Extraction | Pinpoints recurring themes and issues |
| Topic Detection | Organizes calls for easy navigation |
| Automated Summaries | Highlights key points in a concise format |
One sales team reported a 30% boost in conversion rates and a 40% improvement in CSAT scores within just three months [1]. These results underline the platform's impact on training and performance.
Pricing starts at $7.99/month, with enterprise plans that include unlimited reports and tailored configurations.
For teams committed to growth, BuildBetter also delivers AI-driven coaching tools. These include customizable scorecards and skills gap analysis, helping identify weak areas and offering personalized training suggestions.
Additionally, prebuilt reports provide insights on communication trends, such as customer objections or feature requests, and send them straight to users’ inboxes.
2. Rev Call Recorder
Rev Call Recorder is a budget-friendly option for teams needing dependable call recording features. It offers free and unlimited call recording[3][4]. While it doesn't include BuildBetter's AI analysis, Rev is great for teams focused on compliance, thanks to its automatic privacy disclosures.
Here are some of its key features:
| Feature | How It Helps Teams |
|---|---|
| One-Step Recording | Easy to use, requiring little to no training |
| Automatic Privacy Disclosure | Ensures compliance in states requiring consent |
| Multi-Platform Sharing | Share recordings via email, Dropbox, or SMS |
| Human Transcription Service | Delivers 99% accurate transcripts within 12 hours |
With a 4.2/5 rating based on 1.85K reviews on Google Play Store[5], Rev Call Recorder is trusted by professionals. Its transcription service, handled by humans, ensures precise, verbatim documentation. These transcripts are sent directly to users via email or the app, making it a reliable complement to AI-driven tools like BuildBetter.
Rev provides a Help Center and a dedicated support team to assist with setup. However, it’s worth noting that the service is limited to U.S. numbers (+1 country code)[3]. While call recording is free, transcription costs $1.50 per minute of audio - ideal for teams that occasionally need detailed transcripts[3][4].
The platform’s focus on user control and direct sharing options makes it a good fit for teams managing sensitive data[3][4].
3. Aircall
Aircall helps teams streamline their workflows by integrating seamlessly with popular CRM platforms like Salesforce and HubSpot. Trusted by over 15,000 companies[8], it complements AI-driven tools like BuildBetter by offering deeper workflow integration.
One standout feature is its ability to automatically record calls, with recordings accessible via the app or directly within the CRM[2][8].
| Feature | Benefit for Businesses |
|---|---|
| Real-Time Controls | Agents can pause or resume recordings during sensitive conversations |
| CRM Integration | Recordings sync directly with existing workflow tools |
| Custom Access Levels | Admins can assign permissions to specific team members |
| Cloud Storage | Retains recordings for 3-6 months, with extensions available |
"The easy access to call recordings in HubSpot helps sales and customer care teams review client interactions so we can provide a better service to our customers."
Will Andrew, Rezdy's Business Transformation Manager, highlighted how Aircall's CRM integration has improved client service by simplifying access to call recordings[8].
Aircall also offers basic AI tools, including conversation summaries and speaker engagement metrics, to help teams analyze interactions[7].
For teams prioritizing compliance, Aircall includes features like automatic disclosure messages for regions requiring consent. These compliance tools are built into the platform, and call recording is available across all pricing tiers - a feature some competitors lack[6][8].
Another key feature is its call tagging system, which allows teams to manually organize recordings. This is especially useful for high-volume teams, offering an alternative to BuildBetter’s automated topic detection by focusing on manual categorization[2].
4. Chorus.ai
Chorus.ai focuses on improving sales team performance by analyzing conversations specifically for revenue teams. Unlike general communication tools like BuildBetter, Chorus.ai zeroes in on sales interactions, offering analysis and coaching based on customer calls, meetings, and emails[9]. This targeted approach provides sales teams with tools tailored to their needs while complementing BuildBetter’s broader communication insights.
The platform uses a real-time transcription engine to identify speakers and pinpoint key moments in conversations, such as mentions of competitors or pricing discussions. These moments are tracked using customizable tools[10]. Here’s a quick breakdown of its features:
| Feature Category | Capabilities |
|---|---|
| Call Analysis | Speaker identification, sentiment tracking, topic detection |
| Coaching Tools | Talk-to-listen ratios, filler word tracking, real-time suggestions |
| Security | 90-day data retention[11] |
| Integration | Compatible with web conferencing tools |
To boost sales effectiveness, Chorus.ai offers AI-driven smart playlists that automatically compile important call moments for coaching purposes[9]. Additionally, it tracks specific phrases to gather competitive insights, helping teams stay informed about recurring topics in conversations[10].
Sales teams using Chorus.ai report a 22% reduction in ramp-up time for new reps thanks to its coaching features[12].
The analytics dashboard provides insights into:
- Deal pipeline progress
- Team performance trends
Like BuildBetter, Chorus.ai supports asynchronous reviews, allowing distributed teams to leave timestamped feedback on recordings without needing extra meetings[10][11]. This feature is especially useful for remote teams looking to streamline their workflows.
5. Otter.ai
Otter.ai stands out in the call transcription space with an impressive 98% accuracy rate[13]. Unlike BuildBetter, which focuses on broader analysis, Otter.ai zeroes in on delivering precise transcriptions. Its OtterPilot feature even joins scheduled meetings automatically to record and transcribe them[16].
Pricing starts at $8.33/month for 6,000 transcription minutes, with a $20/month business plan that includes team management tools[14][15].
| Feature Category | Capabilities |
|---|---|
| Core Functions | Custom vocabulary |
| Language Support | 58 languages, with superior English accuracy[13][15] |
| Integration | Works with Zoom, Google Meet, Microsoft Teams[15] |
| Collaboration | Real-time highlighting, commenting, photo attachments[14] |
| AI Features | Automated meeting summaries, action item extraction[16] |
Otter.ai's collaborative tools allow team members to work directly within transcripts. They can highlight key details, leave comments, and even attach photos[14]. This is particularly helpful for remote teams that need to keep detailed records of their discussions.
One standout feature is Otter AI Chat, which enables users to ask questions about calls or create content like follow-up emails based on the meeting[15]. Unlike standard recording tools, this AI assistant extracts actionable insights from conversations, making it easier to stay organized and productive.
While Otter.ai supports 58 languages, its English transcription is particularly accurate[13][15]. It processes 15 minutes of audio in just 5-6 minutes[13], making it a reliable option for handling multiple calls in a day. Its focus on transcription accuracy makes it a go-to tool for teams that need detailed, verbatim records rather than broader communication analysis.
Up next, we’ll dive into a comparison chart to help you see how Otter.ai stacks up against other tools.
Tool Features Comparison
Here's a breakdown of the key features offered by top call recording tools for teams. This comparison can help you decide which one fits your team's needs best:
| Feature Category | BuildBetter | Rev Call Recorder | Aircall | Chorus.ai | Otter.ai |
|---|---|---|---|---|---|
| Core AI Features | Context-aware AI analysis, sentiment analysis | Basic transcription | Call analytics, sentiment analysis[18] | Conversation intelligence[19] | Real-time transcription[20] |
| Team Tools | Unlimited seats, shared call assets[17] | Team account management | Performance dashboards[18] | Coaching tools[19] | Collaborative note-taking[20] |
| Storage | Unlimited call storage[17] | Cloud storage (paid per minute) | Cloud storage[18] | Organized call repository[19] | Cloud storage with smart search |
| Security | GDPR, HIPAA, SOC 2 Type 2[17] | Basic encryption | Role-based access[18] | Enterprise-grade security[19] | End-to-end encryption[20] |
| Language Support | 17+ languages[21] | Multiple languages | Multiple languages[18] | Multiple languages[19] | Multiple languages[20] |
| Integrations | Zoom, Slack, Jira[17] | API access | 100+ business tools[18] | Major CRMs[19] | Video conferencing tools[20] |
When choosing a tool, think about your team's specific requirements. For instance, do you need unlimited storage or advanced AI features? Also, weigh the pricing structure - whether per-minute billing or team-based plans works better for your call volume and collaboration style.
How to Choose the Right Tool
When picking a call recording tool, it's important to weigh your team's needs and how the tool fits into your workflow. Here are a few key factors to consider:
Team Size and Fit
Think about your team's size and how the tool aligns with your operations. For example, BuildBetter works well for teams of any size, while Aircall's CRM integration is ideal for sales teams with over 50 members. Also, keep your growth plans and budget in mind, especially if you need flexible pricing or unlimited seats.
Security and Compliance
If your industry has strict compliance or data protection requirements, this should be a top priority. Look for tools with enterprise-grade security features that meet your standards.
Integration Options
Your tool should work seamlessly with your current systems. Chorus.ai excels at syncing with CRMs, while BuildBetter integrates well with workflow tools. Make sure the platform supports both your existing setup and any future tech needs.
Analytics and Reporting
Go beyond basic call recording. Look for features like sentiment analysis, keyword tracking, and performance metrics. These tools can provide insights to refine your communication strategies.
Ease of Use and Support
A user-friendly interface and responsive support can make or break your experience. BuildBetter offers 24/7 support and is easy to navigate, while tools like Otter.ai might require extra training for advanced features. Choose a platform that your team can adopt quickly and effectively.
FAQs
Is the app call recorder safe?
Call recording apps from the platforms we've reviewed are generally safe for business use, but their security depends on specific factors. To ensure safety, focus on these key features:
- Data Protection & Encryption: Choose apps that encrypt stored recordings and secure data during transmission.
- Access Controls: Tools like Aircall offer role-based access, so only authorized team members can access recordings.
- Compliance Standards: Verify the app meets the regulatory requirements for your industry.
Apps like BuildBetter and Aircall highlight the importance of configuring these features correctly. To maintain security, follow these best practices:
- Regularly review and update access permissions.
- Use local storage whenever feasible.
- Delete outdated recordings to minimize risks.
- Train your team on proper data handling protocols.