How to Prepare Renewal Reviews With Customer Evidence
Build renewal reviews from evidence, not memory: an eight-section template with the source for each section, a prep timeline, and citation rules.
Spencer Shulem
How to Generate Research Reports With Source Citations
A seven-step method for research reports where every finding links to its quote, call moment or survey response, plus a citation format and checklist.
How to Find and Reproduce Bugs Without a QA Team
A practical QA method for small teams: release checklists, user-style exploration, clean-start bug repros, impact triage and clear hand-offs.
Why Customers Don't Use the Feature You Built (2026 Guide)
A seven-stage diagnostic for feature nonuse: what the 80% unused stat really measured, how long to wait, how to ask, and when to fix, wait or remove.
How to Measure Whether a Feature Solved the Problem (2026 Guide)
A five-step method to measure if a feature solved the problem: timed intervals, five denominators, quality, and honest small-sample reporting.
How to Read AI Chat Logs for Unfinished Customer Work (2026)
A hand-run method to classify AI assistant chats as resolved, partial, unresolved, or unclear, and turn unfinished customer work into roadmap input.
How to Find Customer Friction in Session Replays: 2026 Guide
A 7-step method to find customer friction in session replays: pick the right sessions, spot friction signals, confirm patterns, and verify fixes.