How to Build a Voice of Customer Program: Steps & Examples (2027)
A 9-step method to build a voice of customer program: taxonomy, sizing, decision log, loop closure, a 90-day rollout plan and a free spreadsheet template.
Customer Feedback
How Microsoft Analyzed 37.5M Copilot Conversations (2027)
How Microsoft used summary-first topic and intent extraction on 37.5M Copilot conversations, and how B2B teams can apply the method to calls and tickets.
Duolingo AI-First: How It Built 148 Courses in a Year (2027)
A sourced breakdown of Duolingo's AI-first memo and 148 AI-built courses, plus a step-by-step playbook for product teams to apply this month.
6 Best Product Feedback Tools for Release Planning (2027)
Compare 6 product feedback tools that link customer evidence to release scope and notify customers when features ship. Includes table, checklist, and FAQ.
The 6 Best Tools to Analyze Open-Ended Survey Responses (2027)
Compare 6 tools to analyze thousands of open-ended survey responses: codeframes, AI coding accuracy checks, segment themes, and a 5-day readout workflow.
Ramp's $60B AI Bet: The Agents That Code and the One That Decides What to Build
How Ramp's Inspect coding agent and Voice of the Customer agent work, plus a 5-step method to point your AI coding agents at customer-validated work.
How to Share Sales Call Insights With the Product Team (2026 Guide)
A 5-step sales to product feedback loop: capture verbatim quotes, tag, attach revenue, route to an owner, and close the loop. Free template and worked