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Spencer Shulem

Spencer Shulem

Before starting BuildBetter, I consulted for startups around product. Working for Seed -> Series B companies helping them hire, scale, and build out their first product teams as VP/Head of Product.

15 Best Customer Feedback Analysis Tools in 2026: Complete Guide

[ARCHIVED v1] 15 Best Customer Feedback Analysis Tools in 2026: Complete Guide

A comprehensive guide to the 15 best customer feedback analysis tools in 2026, covering AI-powered sentiment analysis, thematic discovery, and voice of customer platforms. Includes feature comparisons, pricing, and expert guidance on choosing the right tool for your team.

Best Customer Health Score Tools and Dashboards in 2026: A Complete Guide

[ARCHIVED v1] Best Customer Health Score Tools and Dashboards in 2026: A Complete Guide

Discover the 15 best customer health score tools and dashboards in 2026, from enterprise platforms like Gainsight to startup-friendly options like Akita. This complete guide covers features, pricing, AI-driven scoring trends, and expert advice to help you reduce churn and optimize net revenue retent

7 Best Customer Feedback Tools Rated on G2 & Gartner (2026)

7 Best Customer Feedback Tools Rated on G2 & Gartner (2026)

Compare the 7 best customer feedback tools of 2026 — BuildBetter, Enterpret, Chattermill, and more — with honest limitations and how to read G2 & Gartner

The 7 Best Voice of Customer Platforms, Ranked (2026)

The 7 Best Voice of Customer Platforms, Ranked (2026)

A committed ranking of the 7 best Voice of Customer platforms for 2026, with published criteria and weights. BuildBetter leads for B2B product teams.

6 Best Customer Intelligence Platforms for B2B SaaS in 2026

6 Best Customer Intelligence Platforms for B2B SaaS in 2026

Compare the 6 best customer intelligence platforms for B2B SaaS in 2026. See how to capture, analyze, and act on named-account voice — with honest

The 7 Best Customer Feedback Tools for CX Departments in 2026

The 7 Best Customer Feedback Tools for CX Departments in 2026

Compare the 7 best customer feedback tools for CX departments in 2026, ranked by service recovery, escalation detection, and ticket deflection — not

6 Best Thematic Alternatives for Call-Based Feedback (2026)

6 Best Thematic Alternatives for Call-Based Feedback (2026)

Thematic is built for survey and review text, not calls. Compare the 6 best alternatives for capturing and actioning call-based feedback in 2026.