How to Catch Missed Customer Commitments Before Renewal (2026)
A 6-step loop to track customer commitments, catch stalled adoption, and flag renewal risk early. Includes grace periods, a spreadsheet and a check-in.
Spencer Shulem
Customer Health Score Says Green but They're Leaving? (2026)
Why customer health scores show green on accounts that churn, plus a 6-step spreadsheet method with a worked example to catch renewal risk early in 2026.
How to Close the Loop With Customers When You Ship a Feature (2026)
A 7-step method to notify every customer who requested a feature when it ships, with templates, a worked example, and tools for 2026.
BuildBetter vs Gainsight vs Planhat vs Vitally vs ChurnZero (2026)
Compare Gainsight, Planhat, Vitally, ChurnZero and BuildBetter on health scoring, renewal risk, close-the-loop and per-seat pricing for 2026.
BuildBetter vs ChurnZero (2026): Customer Success Compared
BuildBetter vs ChurnZero for 2026: health scores from calls vs. clicks, per-segment models, renewal tracking, unlimited seats vs. per-user pricing.
BuildBetter vs Vitally (2026): Customer Success Platforms Compared
BuildBetter vs Vitally compared: conversation-based health scores, renewal risk, unlimited seats vs per-CSM pricing, and when Vitally is the better pick.
BuildBetter vs Planhat (2026): Customer Success Platforms Compared
BuildBetter vs Planhat in 2026: health scores from real conversations, renewal tracking, unlimited seats vs per-seat pricing, and how to switch.