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We added major improvements to chat quality and performance

Today, we released enhancements to the chat experience that significantly increase the quality of the responses by improving back-end prompting, new proprietary tools given to the LLMs that allow better querying within your workspace data, and more verbose reasoning and interaction. The BuildBetter chat experience can now fully deliver on

BuildBetter launches Meeting Note Upload

Today, BuildBetter added a new feature that allows users to manually create a meeting record in BuildBetter and upload meeting notes that were taken manually. This feature enables users to create and store meeting notes directly in BuildBetter, even when the meeting doesn't occur via a video call.

BuildBetter launches Multi-Language Support

BuildBetter proudly announces the launch of Multi-Language Support, a configuration setting that enables users to select their preferred language for transcripts and generated content such as summaries, documents, and insights. This innovation marks a significant step towards enhancing accessibility and user experience, allowing users to interact with BuildBetter in their

BuildBetter launches specialized Reports for Understanding Your Business

Today, BuildBetter added five specialized reports to its Reports feature that empower users to gain deep insights into their business, that would otherwise be difficult to compile. These reports are designed to be used without any configuration or prompt engineering, offering users a streamlined way to generate valuable analyses and

BuildBetter launches Gong Integration

Earlier this year, BuildBetter added a new feature that enabled users to integrate their Gong instance directly into the BuildBetter platform. This integration empowers product teams to leverage BuildBetter’s advanced features on calls recorded by Sales and Customer Success teams via Gong. Before the Gong Integration, users faced challenges

BuildBetter launches Zendesk Integration

BuildBetter launches Zendesk Integration Today, BuildBetter introduced a new integration with Zendesk that allows users to ingest tickets and process them through Signals in a conversation model. This feature enables customers to identify trends, extract customer issues, pain points, and requests, and utilize these data points for workflows, reports, and

Top 5 AI Tools for Processing Unstructured Customer Data

Explore five AI tools that efficiently process unstructured customer data, enabling teams to gain insights and enhance decision-making.

How to Automate Customer Feedback Documentation: A Step-by-Step Guide

Streamline your customer feedback process with AI automation to save time, improve accuracy, and gain actionable insights for growth.

Do they own your data? Otter.ai Privacy Policy Reviewed.

Companies handling highly sensitive calls face significant privacy concerns when using Otter.ai for call recording, including data usage for AI training, third-party data sharing, and compliance challenges with regulations like GDPR and HIPAA.

BuildBetter adds integration with Salesforce

BuildBetter launches Salesforce Integration Last month, BuildBetter added a new feature integration with Salesforce that allows users to automatically add call summaries to the activity timeline for Contacts/Accounts in Salesforce based on matching the contact email address. This integration is designed to streamline the process of updating CRM systems

BuildBetter adds integration with Intercom

BuildBetter launches Intercom Integration Today, BuildBetter added a new Intercom Integration feature that allows users to import all historical and ongoing Intercom conversations to be processed via Signals. This integration aims to extract actionable insights from Intercom chats and tickets, allowing easier synthesis of customer feedback. Before the Intercom Integration,

BuildBetter adds an Integration with Hubspot

Today, BuildBetter has launched a new feature that allows users to automatically update the HubSpot activity timeline with meeting summaries. This integration streamlines CRM administration by ensuring that call summaries are directly added to HubSpot’s activity feed for relevant contacts and companies. Before this feature, users faced the cumbersome

BuildBetter launches Signals

Earlier this year, BuildBetter added Signals that allows users to extract actionable insights from their internal and external calls. Before Signals, users had to manually sift through hours of call recordings, customer interactions such as tickets or emails, and other notes to identify key insights, feedback, and sentiment. This process

Pitch Feedback Template Example (Updated 2024)

A pitch feedback form serves as a valuable tool for remembering key points, audience feedback, and areas for improvement after a pitch session.

Status Update Template Example (Updated 2024)

Status updates provide a concise and structured format for summarizing important points, ensuring that all stakeholders are aligned and informed as a project moves ahead.

Post-Mortem Document Template Example (Updated 2024)

A project post mortem provides a concise and structured format for summarizing important points, ensuring that all stakeholders are aligned and informed on the project successes and challenges and how all stakeholders can work better together.

Support Documentation Template Example (Updated 2024)

Support documentation provides a concise and structured format for summarizing important points, ensuring that all stakeholders are aligned and informed on features and function, troubleshooting, FAQ's, known issues, and any additional release notes.

Feedback Extraction Template Example (Updated 2024)

Feedback extraction doc provide a concise and structured format for summarizing important points, ensuring that all stakeholders are aligned and informed.

Must read Product Management Books 2024

The role of product management has gained significant attention over the past 15 years, becoming a crucial function in technology and innovation-driven companies. This increased focus has led to the publication of numerous insightful books that are indispensable for anyone in the product management field. Offering timeless lessons that guide

Jobs to be Done Template Example (Updated 2024)

Jobs to be Done docs provide a concise and structured format for summarizing important points of customer need/pain points, ensuring that all stakeholders are aligned and informed on areas that require attention and next steps.

Navigating the Best Product Management Certification Programs: A Comprehensive Comparison

Product management is a highly sought-after and lucrative career path, with a growing list of individuals interested in this field. To stand out in the industry, obtaining a product management certification can significantly enhance one's skills, knowledge, and professional credibility.

Best Alternative Xembly June 2024

Xembly, a popular AI-powered meeting recording platform, recently shut down, here are the best alternatives.

50 Top Books Product Managers should read in 2024

The definitive best books written for product management, product leadership, product design, product strategy, and product development, along with various others.

Cost of Product (Project) Misalignment

Strategic misalignment in software development projects can have a staggering cost, potentially reaching up to 25% of a company's revenue.

Job Interviewing Template Example (Updated)

Just finished a call with a new candidate? Now need to turn that into a structured job interview document? Want to automate it with AI?

Product Requirements Document Template Example (Updated)

Just finished a call with your team or customer? Now need to turn that into a structured Product Requirements Document? Want to automate it?

Is product operations a good career in 2024?

Looking to see if product operations is the right fit for you? What are the salaries like? Where can you find a job for the role?

Which product management certification is best (2024 Updated)

A quick breakdown of the best certifications based on different aspects of the product role.

Stop using time-based trials

I've helped teams go from 10% to 90% retention. One of the first thing I do is go through their trials strategy. Let me guess one of your top support tickets: "Can you extend our trial?" I get it, time-based trials are easy to implement, clear

Kickoff Call Document Template Example

Just finished a call with your team or customer? Now need to turn that into a structured Kickoff Project document? Want to automate it? Automate it For many teams now, they use BuildBetter's AI powered Document Generator to go from Call Recording -> Kickoff Call Document in

UX Research Meeting Document Template for User Research

Just finished a call with your team, board meeting, or project? Now need to turn that into a structured Meeting Minutes document? Want to automate it? Automate it For many teams now, they use BuildBetter's AI powered Document Generator to go from Call Recording -> User Research

Meeting Minutes Document Template

Just finished a call with your team, board meeting, or project? Now need to turn that into a structured Meeting Minutes document? Want to automate it? Automate it For many teams now, they use BuildBetter's AI powered Document Generator to go from Call Recording -> Meeting Minutes

Statement of Work Document Template

Just finished a call with a customer? Now need to turn that into a structured Statement of Work (SOW) document? Automate it For many teams now, they use BuildBetter's AI powered Document Generator to go from Call Recording -> SOW in minutes. Basically, it takes a recording,

Exploring Product Operations: Defining Its Role and Impact in Tech Organizations

In the evolving landscape of product management, "Product Operations" – or "Product Ops" – has emerged as a vital function that bridges the gap between strategy and execution. At its core, Product Ops is aimed at enhancing cross-functional collaboration and delivering insights that inform a product strategy to

Product Operations Job Description (2024 Updated)

We have a ton of consultants and people looking to join a company and companies looking to hire; if you're looking for a product operations person or if you're looking to join a company, feel free to email: hireops@buildbetter.ai and we'll send

Best Alternative to Vowel

With the recent shutdown of Vowel.com, many users are on the hunt for a new video recording and team collaboration tool. If you are one of them, look no further than BuildBetter.ai. While Vowel had its strengths, over 19,000 teams prefer BuildBetter. Let's explore why.

Stop doing user research... well, unless you need to, of course.

User research isn't senselessly gathering data; it's about diagnosing user problems—much like a doctor diagnoses a patient.

Question machine

We've been building on GPT for over 2 years, here's one of the biggest things I've learned while building BuildBetter Product Assistant (BBA): Sam Altman said recently that ChatGPT isn’t a search engine or answering machine, it’s a reasoning machine. Yet, people